Return & Refund Policy

At Urban-cart.shop, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we're here to help.

Returns

• Returns are accepted within 7 days of receiving your order.
• The product must be unused, in its original packaging, and in the same condition as received.
• Proof of purchase or order number is required.

Non-Returnable Items

The following items cannot be returned:

• Used or damaged products (unless received damaged).
• Products without original packaging.
• Clearance or sale items (unless damaged or defective).

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery with clear photos or a video. We will arrange a replacement or refund after verification.

Refunds

• Once your returned item is received and inspected, we will notify you of the refund status.
• Approved refunds will be processed within 5–7 business days using the original payment method or bank transfer.

Exchange

We only replace items that are damaged, defective, or incorrect.

Return Shipping

• If the return is due to our mistake (wrong or damaged product), we will cover the return shipping cost.
• If the return is for any other reason, the customer is responsible for the return shipping charges.

Contact Us

If you have any questions about our Return & Refund Policy, please contact us:

Urban-cart.shop
📞 0325-4418390
📧 support@urban-cart.shop (Replace with your actual email address.)

This policy is short, professional, and suitable for a new Shopify store in Pakistan.